Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.
We are recruiting to fill the position below:
Job Title: Service Management Executive
Location: Lagos
Employment Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Job Purpose
Responsibilities
Customer Service Planning and Service Delivery as per SLAs:
Customer Needs Clarification:
Design and Implementation:
Product and Solution Development:
Customer Experiences Implementation:
Stakeholder Engagement and Serve as Advocate and Mentor:
Requirements
General Education:
General Experience:
Skills
Understands Buying Influencer Needs:
Builds Customer Loyalty:
Customer and Market Analysis:
Customer-Focused Approach:
Diagnoses Needs with Questions:
Initiates Compelling Sales Conversations:
Service Into Sales:
Understands Customer Needs:
Customer Service Delivery:
Masters Service Conversations:
Application Closing Date
24th June, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
JOB DISCLAIMER:
JobsGivers is only a job aggregator where employers advertise their job openings. We are neither the recruiter for this job opening non affiliated to Interswitch Group in any way, and we will never ask a job seeker for money with a promise to give a job in return.
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