Relationship Officer at Efficacy Construction Company Limited

Efficacy construction company is an indigenous management company that specializes in all building constructions, civil engineering and project management works. Over the years we have emerged to be a formidable and enviable construction firm in the Nigerian property development and real estate sphere. Through its productive journey of over ten years, the company has relentlessly grown to be committed to meeting and satisfying one of the most fundamental desires on the hierarchy of human needs – Shelter.

We are recruiting to fill the position below:

Job Title: Relationship Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• We are searching for a Relationship Officer with experience in the real estate industry who will work to improve trusting relationships with clients.
• You will be responsible for developing and maintaining strong, long-term relationships with clients.
• Your primary goal will be to ensure client satisfaction, drive revenue growth, and promote the organization’s products or services.

Job Description

• Build and nurture relationships with existing clients/customers, understanding their needs, and ensuring their satisfaction.
• Develop a deep understanding of the organization’s products or services to effectively address client inquiries.
• Manage and resolve complaints made by customers quickly and effectively.
• Prepare business documents, such as allocation letters and deeds of assignment.
• Handle post-construction inquiries from clients.
• Maintain accurate records of client interactions, sales activities, and performance metrics.
• Resolve client and resident complaints quickly and efficiently.
• Keep clients updated on the latest products to increase sales.
• Gather and relay customer feedback to the organization to improve products, services, and client satisfaction.

Job Requirements

• Minimum of HND in Business Administration, Finance, Marketing or related fields
• Minimum of 5 years experience with most years in a Customer Relationship Role.
• Experience working in the Nigerian Real Estate Industry is a plus.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Sales and negotiation skills.
• Knowledge of industry regulations and compliance standards.
• Experience working in a fast-paced environment.
• Highly organised, thorough and detail-oriented.
• Knowledge of industry regulations and compliance standards.

Application Closing Date
15th December, 2023.