Professional Service Engineer at a Leading IT Company – Terawork (2023 Job Recruitment)

Terawork – Our client, a leading IT firm, is recruiting a competent and qualified professional to fill the position below:

Job Title: Professional Service Engineer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

Installation and configuration of network devices such as: routers, switches, firewall and access points.
Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is satisfied.
Communicate with clients to determine their needs and explain complex issues.
Identify faults or performance issues within the customer network.
Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.
LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients.
Troubleshoot to identify issues and resolve them.
Job Requirements

BEngr / HND in Engineering or other related courses.
Minimum of 3 years of experience as a Professional Service Engineer or Network Engineer with an ISP.
Good communication and customer service skills.
Good knowledge of networking technologies – TCP/IP, DNS etc.
Proactive with a positive ‘can do’ approach.
Ability to work productively with minimal supervision.
Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
Good technical documentation skills.
Capable of multitasking, good time management and prioritization of workload.
Ability to assess and prioritize faults and respond or escalate accordingly.
Application Closing Date
27th February, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online