Information Technology Support Engineer at Zeta-Web Nigeria Limited (ZNL)

Zeta-Web Nigeria Limited (ZNL) is an ICT company with significant expertise focused on value creation for all our customers through the provision of world class, full-service resource system with expanded technological capabilities – to meet our clients’ total communication requirements.

We are recruiting to fill the position below:

Job Title: Information Technology Support Engineer

Location: Lagos

About the Job

• This role will provide direct support to Users and ‘hands-on’ technology management in resolving hardware and software-related issues across the business.

Key Responsibilities

• Support end-users with daily IT issues, faults and repairs.
• Office technology (e.g. printing, meeting rooms, LAN etc)
• Printer services or issues
• End-user hardware lifecycle (procurement, provision, asset management, disposal)
• User management (joiners, leavers, movers)
• Desktop operating system lifecycle
• Office 365 and other core apps
• Software provision and licence management
• Mobile device management
• Mobile and Fixed Voice
• Configure, build and ship IT hardware to replace faulty units or for new starters
• Assist in the tracking of hardware and software assets
• Responsible for all IT management resolutions
• Handling user support queries (including 1st line support)

Key Requirements

• First Degree in Electronic Engineering / Computer Engineering or related discipline from a reputable academic institution.
• 2+ years of cognate experience in a similar work environment
• Excellent knowledge of Cyber security, web development and IT infrastructure management
• Awareness of current IT trends and best practices
• Effective communication and team working
• High levels of user satisfaction
• Maintains all data within the international regulation guideline
• ITIL certification will be an additional advantage
• Proficiency in key hardware and software used around the business

Technical Skills Required:

• Advanced knowledge and implementation of all operating system
• Hardware fault diagnosis
• Hardware system building
• Basic IT purchasing
• Asset management
• Multifactor authentication methods
• Cloud services
• Cyber security management.

Application Closing Date
Not Specified.