Hotel Manager (Operations) at Sophie Michaels Consulting

Sophie Michaels Consulting, your trusted partner for comprehensive and strategic HR solutions. At SMC, we believe that people are at the heart of every successful organization. Our passion lies in helping businesses unlock their full potential by maximizing the potential of their most valuable asset – their employees. Our team of HR experts is committed to excellence and staying at the forefront of industry trends and best practices. We combine deep industry knowledge with cutting-edge HR technologies to provide our clients with strategic insights, actionable solutions, and measurable results.

We are recruiting to fill the position below:

Job Title: Hotel Manager (Operations)

Location: Governors Road – Ikotun, Lagos
Employment Type: Full-time

Job Description

• A Hotel Operations Manager plays a key role in overseeing the day-to-day operations of a hotel, ensuring the delivery of high-quality service to guests and efficient functioning of various departments.
• This position requires strong leadership skills, excellent organizational abilities, and a keen eye for detail.

Responsibilities
Operational Oversight:

• Supervise and coordinate daily hotel operations to ensure efficiency and compliance with established standards.

Guest Services:

• Ensure exceptional guest services, addressing guest concerns, and maintaining high levels of guest satisfaction.

Staff Management:

• Recruit, train, and manage hotel staff, including front desk, housekeeping, catering, and maintenance teams.
• Schedule staff and manage employee performance.

Facility Maintenance:

• Oversee maintenance activities to ensure the hotel is well-maintained, safe, and aesthetically pleasing.

Reservations and Booking Management:

• Monitor room reservations, manage booking systems

Quality Assurance:

• Implement and maintain quality assurance standards to meet or exceed guest expectations.

Event Planning and Coordination:

• Oversee the planning and execution of events, conferences, and functions hosted at the hotel.

Vendor Management:

• Manage relationships with suppliers, contractors, and vendors to ensure cost-effective and reliable services.

Compliance:

• Ensure compliance with all relevant laws, regulations, and hotel policies.

Security:

• Implement and monitor security protocols to ensure the safety and well-being of guests and staff.

Requirements
Education:

• Bachelor’s Degree in Hotel Management, Business Administration, or a related field.

Experience:

• 4 – 5 years of experience in hotel management or a related role.

Other Requirements:

• Knowledge of hotel management software.
• Flexibility to work irregular hours, including evenings and weekends.
• Certification in hotel management or a related field (An added Bonus)
• Must stay around the hotel’s vicinity (Governors Road, Alimosho Lagos).

Skills:
Leadership:

• Strong leadership and decision-making skills.

Communication:

• Excellent verbal and written communication skills.

Customer Service:

• Customer-centric approach with a focus on guest satisfaction.

Organizational Skills:

• Effective organizational and multitasking abilities.

Problem-Solving:

• Ability to quickly identify and resolve operational issues.

Team Collaboration:

• Ability to work collaboratively with diverse teams.

Remuneration
Competitive salary, possibly with additional benefits such as bonuses, health insurance.

Application Closing Date
3rd December, 2023.