Customer service Representative at Hevron Hires

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Title ➝ Customer service Representative

Job Type ➝ Full Time

Job Location ➝ Lagos State

Job Field ➝ Customer Service, Public Relations

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representative.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support

Salary Range: 70000 – 90000

Method of Application

Interested and qualified applicants should send their CV to: vacancy.havronhires@gmail.com

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If you also need Hevron Hires past questions and answers, you can contact us here on Whatsapp to download the PDF material if it's available, this will help you prepare for their job aptitude test or Computer Based Test (CBT). We wish you the best of luck in Hevron Hires year 2023 recruitment exam.

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