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Complaints & Dispute Resolution Officer at Nigerian Exchange Group (NGX Group)

View job recruitment details and other new job vacancies at Nigerian Exchange Group (NGX Group)

NGX Regulation Limited (NGX RegCo) is a subsidiary of Nigerian Exchange Group Plc. (NGX Group Plc.) and a Self-Regulatory Organisation (SRO) registered by the Securities and Exchange Commission (SEC) to provide regulatory services in the Nigerian capital market.

We are recruiting to fill the position below:

Job Title: Complaints & Dispute Resolution Officer

Location: Lagos
Employment Type: Full-time

Job Summary

  • The Complaints & Dispute Resolution Officer is required to have a thorough understanding of Nigerian Capital Market rules and regulations, dispute resolution and case management, company secretarial services as well as a strong Legal background, including stellar academic credentials.

Responsibilities

  • Resolve investor complaints in line with Security & Exchange Commission (SEC) rules relating to Complaints Management Framework of the Nigerian Capital Market and the NGX Regulations Rules and Regulations governing Trading License Holders.
  • Prepare correspondences, reports, presentations, notices and other applications for resolution of investors’ complaints.
  • Develop strategies for amicable resolution of all complaints/disputes.
  • Prepare legal opinions for all complaints that are referred to the All Parties Secretariat.
  • Draft, review and interpret rules and regulations governing Dealing Member Firms and other relevant Capital Market rules.
  • Prepare case summaries for all complaints before escalation to the Investigation Panel.
  • Draft minutes of All Parties Meetings, Compliance Officers’ Committee meetings, forums and other meetings as may be assigned.

Person Specification & Required Qualification(s)

  • A Law Degree with 3 – 5 years relevant’ post NYSC experience.
  • Strong understanding of Securities laws and a good understanding of laws affecting the Capital Markets, NGX rules, SEC rules, ISA and CAMA.
  • Must be able to build strong partnerships with businesses and staff members.
  • Communicate to a wide variety of audiences in clear, understandable language.
  • Experience in research, analysis, collection/collation, interpretation and presentation of data; developing standards and ad hoc reports, templates etc.
  • Ability to own complex initiatives.
  • Strong analytical skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their updated Resume to: talentmanagement@ngxgroup.com using “NGX REGCO Recruitment – Complaints & Dispute Resolution Officer” as the subject of the email.

Note: We would be delighted to have further discussions with you.


If you also need Nigerian Exchange Group (NGX Group) exam past questions and answers to prepare for their job aptitude test or Computer Based Test (CBT), you can contact us here on Whatsapp to check if we have the PDF material. If it's available we will be willing to share. We wish you the best of luck in Nigerian Exchange Group (NGX Group) recruitment exam.

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