Call Center Agent (Hausa) at MacTay Consulting

Job Brief

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solvingcustomer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements and Skills

• B.Sc / HND.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening (Hausa & English language preferred).
• Track record of over-achieving quota.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Salary
N70,000 – N100,000 monthly