Call Center Agent at Lynson Dynamics .Full Time

Job Title ➝Call Center Agent

Job Type ➝Full Time

Job Location ➝Lagos State

Job Field ➝Telecommunications

JOB DESCRIPTION

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

RESPONSIBILITIES:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.
  Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

SKillS REQUIRED

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

• Understanding of company products, services, and policies.

• Proficiency with computers, especially with CRM software, and strong typing skills.

• Ability to ask prying questions and diffuse tense situations.

• Strong time management and decision making skills.

• Adaptability and accountability.
  Fluency in multiple languages may be desired.

EDUCATIONAL REQUIREMENTS

OND/Higher National diploma or equivalent.

More education or experience may be preferred.

EXPERIENCE REQUIRED

A minimum of one year experience in is required.

Salary Range:  N70000 – N120000

METHOD OF APPLICATION

Interested candidate should send their Detailed CV to lynsondynamics@gmail.com or simply click the link below to apply:

Application closes 1st of July, 2022.